It has been a great honour to be a member of your family of longstanding clients. A strong bond has developed over more than a decade of receiving your legal counsel. While this is often explained away as brand loyalty, the opposite is equally the case and instructive, that the service (or brand) has been loyal to us. We note especially your multidisciplinary skills encompassing civil, criminal and immigration law, and from this core the growing concern with human rights and social justice. As we nurtured a family bond over the years many benefits have accrued to us such as aftercare. A family doctor must check his/her patient post-hospitalisation or surgery! Such follow-ups on your clients and empathy has had a big psychological impact fostering confidence and a sense of security.